Communicating with clients

Website not generating enquiries

Website Not Generating Enquiries? Here’s How to Fix It

Your site gets visitors, your design looks sharp, yet the phone stays quiet and the inbox stays empty. A website not generating enquiries is rarely a pure design or traffic problem. More often, the words on the page fail to explain what you do, who it is for and why someone should contact you now.

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Small business lessons learned in 10 years

Small Business Lessons I’ve Learned in the Past 10 Years

This post shares the biggest business lessons I’ve picked up over ten years of running The Professional Writer, from managing cash flow and building systems to the relationships, referrals and confidence that have shaped everything I do. If you’re a small business owner after real, lived business lessons rather than theory, this is what’s worked

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How to win real estate awards

How to Win Real Estate Awards – Without the Guesswork

Discover how to use real estate awards as a strategic tool rather than a vanity exercise. This article explains what judges are really looking for, how to decode the criteria, and a simple three‑step structure you can use to answer almost any question clearly and convincingly.

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Founder story

Founder Story vs Bio – What’s the Difference?

What’s the difference between a founder story and a bio? While both introduce you and your business, they play distinct roles in how you connect with your audience. A founder story focuses on the journey—what led you to start your business, the challenges you’ve faced, and the values that drive you. A bio, on the

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The power of listening - why great business begins with great listening

The Power of Listening – Why Great Business Begins with Great Listening

Think about the conversations you’ve had with clients, suppliers, or colleagues. How often do people really listen – not just waiting for their turn to speak, but actively trying to understand what you mean, what you need, and how you feel? Listening might seem simple, yet it’s one of the most powerful and underrated tools

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How to become a thought leader, what is a thought leader, blog post writer, award nominations writer, The Professional Writer, Lyndall Guinery-Smith

How to Become a Thought Leader in 2026

Establishing genuine influence and authority in your industry requires more than just expertise. It demands the human elements that no artificial intelligence can replicate. As a thought leader, your authentic experiences, insights, and connections create impact that resonates with real people seeking real solutions. What is Thought Leadership? Leadership in business has evolved significantly, yet

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enter business awards, why you should enter business awards, help with business award application, professional writer, business award nomination writer

Top 10 Reasons for Entering Business Awards in 2026

If you’re considering entering business awards in 2026, you’re making a strategic move that could transform your business trajectory. Recent studies show that organisations that participate in business awards experience significant growth and increased market visibility. Let’s explore the top 10 reasons for entering business awards in 2026 and how they can benefit your organisation.

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Australian capability statements

Australian Capability Statements – Grow Your Business

When it comes to Australian capability statements, many business owners are surprised to learn how these documents can help to land a raft of new and bigger clients. A professionally written capability statement is basically a company profile on steroids!. It can be just the “foot in the door” you need to secure more business

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Creating Lifelong Clients, converting casual customers into long term clients

Creating Clients for Life: Turning Casual Customers into Loyal Advocates

Creating lifelong clients is the ultimate goal for any business owner. These are the customers who not only return time and again but also become enthusiastic ambassadors for your brand. However, turning a casual customer into a dedicated, long-term client requires more than just great products or services. It takes intentional strategies, consistent effort, and

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Write a compelling About Us page, professional writer, business storytelling

How to Write a Compelling About Us Page that Converts

A compelling About Us page has the power to convert prospects into loyal customers and position you as the go-to expert in your field. It’s not just a page about your business—it’s a strategic tool to build trust, establish credibility, and connect with your audience on a deeper level. We often encounter clients who are

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