Did you know that on most websites, the About Us page is the second most visited page – after the Home page? There’s a good reason for this. The majority of readers want to know who is behind the business and find out who they’re dealing with before they’re willing to commit to buying your product or service.
So, what does your About Us Page say about your business? What story does it tell? Does it capture the true essence of your business and help you to engage your customers? If not, perhaps it’s time for an About Us Page makeover!
Want to tell your REAL story on your About Us page?
Who are you targeting? Who is your ideal customer?
First and foremost, it’s important to know exactly who you are trying to attract. If you think your target market is anyone reading your website, you may want to consider narrowing your audience.
For example, if you sell upmarket baby goods, your target market is not just anyone reading your website. Your primary target market could be pregnant women aged between 20-40, with an income of $75,000+. Because you sell UPMARKET baby goods, your target market would not be anyone looking for baby items – your market is much more specific than that.
Of course, not all businesses have such a narrow focus, however, having a good understanding of exactly who you are targeting is vital if you want to truly connect with your specific readers – and get them to buy!
What problem do you solve?
What product or services does your business offer which can help solve their problem?
You need to not only tell readers that your business solves their problem – but also HOW you go about it. Outline your point of difference and detail how you offer friendly advice, superior after-sales service or whatever is relevant to your offering and the reader’s needs.
What does your ideal customer want to know?
It’s important to know why a reader/potential customer has come to your site. What do they want to know about you and your business? Do they want to connect with you in some way before they buy? If so, it’s a good idea to use a friendly and approachable tone in your About Us copy and encourage them to get in touch with you via your contact page, social media channels, email or phone.
Tell your readers who you really are
A lot of business owners hide behind their company name, while readers want to know who is behind the business. Introduce yourselves, mention the names of the owners and key staff members where appropriate, so readers know who they are dealing with.
ALWAYS use photos
I’ve said it before and I’ll say it again – photos are important. People connect with – and BUY from – people. By adding a photo of the business owners or the whole team, and your premises or company vehicle allows the reader to gain a greater understanding of your business.
Show your personality
If you want to set your business apart from your competitors, your About Us page needs to show the true personality of your business.
- Outline your core values, mission and vision for the business
- Tell readers what you’re great at – without sounding too boastful
- Detail your background, experience and areas of expertise, and that of your team
- Outline some of the types of customers you’ve already helped in your business
- Detail any involvement you have in the local community or with charitable organisations
- Use a little bit of humour if it’s appropriate to your industry and business
- All this can help readers relate to you and your business. Readers want confirmation that you are their best choice.
Tell them your WHY
If you started the business, why did you set it up? Or if you bought the business, why did you choose that particular business? What drives you? What’s your motivation?
Telling the reader WHY you do what you do demonstrates your passion and interest, and is another way to be relatable.
By incorporating some or all of the above information into your About Us page, you’ll increase your chances of engaging your readers and have more influence over their buying decisions.
Now that you’ve read these tips, you may want to review or rewrite your About Us page. If you need professional assistance to write an engaging About Us page which helps you win more business, feel free to contact me – I’m happy to help.
Hi, I’m Lyndall Guinery-Smith, The Professional Writer. I write copy dedicated to attracting and engaging your ideal clients … and improving your bottom line. I happily work with clients all over Australia. Email me to arrange an obligation-free discussion about your latest project. Or if you’d like to learn how to connect with your audience and build your business, why not input your email address and receive my regular marketing updates in your mailbox? You can sign up for our mailing list at the base of the Home Page on www.ProfessionalWriter.com.au.