connecting with customers

Brand voice

Brand Voice: A Must-read Guide for Small Business Owners

As a small business owner or entrepreneur, you’re undoubtedly aware that your brand sits at the heart of your enterprise. Your brand is a vital force that can dictate the trajectory of your success. Have you ever paused to think about your brand voice?  The brand voice is a pivotal yet often underestimated facet of […]

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human connection, client connection, authenticity

The Power of Human Connection

Today’s businesses have access to more data and technology than ever before. The insights provided by analytics and automation can certainly inform better decisions. However, no matter how advanced our tech tools become, there is no replacement for the immense value of human connection. In a world full of impersonal screens and digital communication, people

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How a business capability statement helps you grow and prosper

9 Ways a Business Capability Statement Helps You Grow & Prosper

A business capability statement is a strategic document that offers a snapshot of your organisation’s key competencies, experience, and capabilities. Think of it as a blend of a company profile and a business resume, highlighting the unique strengths and expertise of your business. It serves as a powerful marketing tool to showcase your strengths, past

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Building trust through website copy, professional web copywriting tips

Establishing Trust Through Your Website Copy

Establishing trust is a crucial aspect of any business, but it’s not always as easy as it seems. Trust can be seen as a currency that influences customer loyalty, buying decisions, and even employee retention. In today’s fast-paced world, where social media has the power to shape politics and markets, recognizing and respecting issues that

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compelling testimonials, how to get red hot testimonials from clients

Compelling Testimonials : Top Tips for Powerful Feedback

Receiving compelling testimonials from clients is a rewarding experience for any business. However, sometimes our testimonials can fall short of capturing the true essence of our product or service offering and impact. To truly showcase the value we provide, it’s essential to encourage clients to write testimonials that go beyond generic praise and instead offer

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Fresh website content helps your website rank and get noticed

Why Fresh Website Content Matters

Your business website is not something you simply “set and forget”. You must update it regularly. And it’s no secret that adding fresh website content is beneficial for improving your site’s ranking and visibility. But have you ever wondered why? There are several reasons, and this blog post will explain them clearly, so let’s get

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An image of two fists bumping, human connection

Creating Connection: 7 Key Copywriting Strategies

Building strong relationships starts with creating connection. Whether it’s a relationship with your spouse, family or friends or with customers, connection is the basis of all great relationships. Creating a strong connection with your target audience should be a key goal of any business owner, whether you’re just starting out or you’ve been in business

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Tone of voice, brand voice, business tone of voice

Business Tone of Voice: Engaging Your Audience

When writing for your business, it’s important to find the tone of voice that reflects your brand. This is vital if you want to connect with your ideal customers. Tone of voice can help us connect with and engage our customers, strategic partners, suppliers and the media. But finding the right tone can be tricky

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Why core values matter, business core values, The Professional Writer

Why Core Values Matter in Business

When it comes to business, core values are incredibly important. In fact, consumers are increasingly buying from companies whose values align with their own. This is why it is so important for your business to have clearly defined core values that you stand behind. Without them, you will find it difficult to create a strong

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